Communication Skills for Today’s Workplace

The number one way to increase productivity, job satisfaction and clients who rave about your service is to increase effective communication skills. In the Communicating For the 21st Century Workshop Series, we bring your entire team into the same head-space in these areas:

  • Written (everything from the note and memo to the technical report)
  • Verbal (from voicemail to face to face and group meetings)
  • Electronic (from text and email to video conferencing)

Written and verbal communication etiquette is fairly easy to master. Electronic (especially video) is becoming the skill that will set your team apart from the competition.

If a picture is worth 1 thousand words, then a video is worth 1 million. Your tone, emphasis, facial expressions, gestures and pauses say much more than a wall of carefully edited words on a page.

Visual communications are twice as effective as verbal communications for learning and understanding. Think about the last instructions you gave employees over the phone … as employees become increasingly mobile or telecommute more often, video may solve some of the issues of making communication efficient. Video has already proven itself to shorten timelines on projects, saving budgeted costs, wowing clients and generating greater future opportunity.

It won’t be long before video will be a standard means of communication to clients, prospects and staff.

What does this mean for the camera-shy executive?
It means those with solid on-camera communication skills will gain a huge competitive edge over those without.

In other words, this is a shyness you NEED to eliminate.

This latest “addition” to executive leadership skills isn’t one to fear. It provides an opportunity to be embraced. With video you can:

  • ensure all staff receive the same information in the way you intended it.
  • create more of the know, like and trust factor you need to effectively lead others.
  • refer back to previous messages and ensure congruency without sifting through your own “wall of words”.

The key elements that separate “weak” on-camera skills from “solid” ones are:

  • clarity,
  • comfort level, and
  • credibility created by authenticity

Need help with your communication skills both on and off camera? Carol will help you to be credible, comfortable and absolutely clear about your on-camera communications … as well as your off-camera ones.

Click HERE for details

Or email Carol Carter for more information about bringing this training to your team.


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